Frontend Submission

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  1. Hello Gifkaro,

    I have a Jerry and Tom bros app loaded for iPad and have subscribed to premium all rooms.

    However, I have purchased a brand new ipad to replace my existing one and the ‘all rooms premium’ does not fully load /work correctly.

    When ‘restore purchases‘ is selected within the app it slowly downloads until ‘Downloads Done 100%’ is displayed.

    At this point the screen freezes and does not allow any further interaction with game either free room or premium rooms.

    Please can this problem be resolved.

    ( the device is iPad 9th generation iOS 15.7 )

    Kind Regards Ben

    Reply

    • Hi Ben,
      We saw your email where you mentioned you were having issues with downloading the content you had purchased back to your iPad.

      We unfortunately have detected an issue with the recent O.S upgrade, which has caused this issue. Please be assured, we are working on a fix, which will be submitted to Appstore for Approval before 10th November.

      Thanks for sending over your email, and apologies once again for the issue caused.

      If we release it earlier then 10th November, I will make sure to email you regarding the same.

      Reply

  2. Hello Gifkaro,

    I have Jerry and Tom bros app loaded for iPad and have subscribed to premium all rooms.

    However, I have purchased a brand new ipad to replace my old one and the all rooms premium does not fully load.

    When restore purchases is selected within the app it slowly downloads until ‘Downloads Done 100%’ is displayed.

    At this point it the screen freezes and does not allow any further interaction with game either free room or premium rooms.

    Please can this problem be resolved.

    Kind Regards Ben

    My iPad is iPad Air 4 iOS 15.7.1
    The app is “Talking Jerry and Tom Mouse Brothers “

    Reply

    • Hi Ben,
      We saw your email where you mentioned you were having issues with downloading the content you had purchased back to your iPad.

      We unfortunately have detected an issue with the recent O.S upgrade, which has caused this issue. Please be assured, we are working on a fix, which will be submitted to Appstore for Approval before 10th November.

      Thanks for sending over your email, and apologies once again for the issue caused.

      If we release it earlier then 10th November, I will make sure to email you regarding the same.

      Reply

  3. Dear applabsadmin, thanks for the update and for your efforts to resolve this. Looking forward to the fix on 10th of November. Kind Regards Ben.

    Reply

    • Thanks, Ben; we actually replied to your mail on benj.evans1@icloud.com with the same information on the same day you raised it. It seems that there must have been a replay issue with the email, and you probably didn’t receive it, or it went to your spam folder.
      We shall keep you up to date with all the activities. Thanks a lot.

      Reply

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